Frequently Asked Questions
What is a POA?
The PGA Village Property Owners' Association (POA) is not just an organization, but a dedicated team that works tirelessly to preserve and enhance property values and amenities in our Village. Their commitment is unwavering, and their efforts are aimed at making our community a better place to live.
What does the POA manage?
The POA diligently maintains the roadways, signs, common areas, preserves, lakes, and wetland areas. It also oversees the management of amenities such as Xfinity/Comcast cable/internet, Island Club, access control, safety, and gatehouses. Castle Pines' HOA is responsible for maintaining its gatehouse.
PGA Village POA Association Office; Managed by Castle Group
9200 One Putt Place
Port St. Lucie, FL 34986
Hours: Monday thru Friday 8:30am to 4:30pm
Office Phone: 772-467-1503 | Fax: 772-467-0127| After hour Emergency: 954-792-6000 | Resident Services Team 1-800-337-5850.
What is the difference between the POA and the HOA?
· The Property Owners Association (POA) manages the community’s common areas.
· The Homeowners Associations (HOA) are responsible for managing the sub-associations and their common areas.
What communication resources are available?
PGA Village POA TownSq. https://pgavillage.previews.townsq.io/. Property owners will receive a welcome letter from the PGA Village Property Management Company with information on registering on the website and creating a profile. The PGA Village POA website, updated [weekly/monthly/quarterly], serves as a vital hub for meeting calendars, events, Island Club activities, documents, forms, and general information, making it the go-to resource for all property owners.
· Please stay connected with the PGA POA Board through TownSq. These updates will be sent to the email(s) on file with Castle Group to ensure you are always in the loop.
· The 'Life Around the Village' newsletter is PGA's source of information. This newsletter, e-blasted to the address on file and available on the website, is your gateway to upcoming events, lectures, a fitness calendar, and activities available to residents. It also contains essential community updates from the POA Board of Directors and Committees, keeping you involved in the Life of our community.
Lakes/Preserves/Uplands:
The PGA POA is responsible for the lakes, preserves, and upland habitat. We strictly enforce a no-trespassing policy in these areas, ensuring your safety and the preservation of our natural resources. If you have any concerns, please do not hesitate to contact the PGA POA office. For more details, please refer to the “Upland Area Monitoring and Management Plan” on the PGA Village TownSq.
Cable TV: What is included in the Comcast Bulk Package:
PGA Village POA has a contract with Comcast/Xfinity. Under this contract, property owners are provided HD cable services and HD equipment. Each resident receives one HD converter and four wireless receivers and a DVR for 150 hrs. The plan includes a lineup of over 140 channels. Internet Services: In accordance with the current Comcast/Xfinity contract, you shall receive Fast High-Speed Internet Service Tier 400 Mbps. Video equipment includes four wireless receivers per residence. The Internet equipment wireless Gateway is "currently multi-gig XB." Contact The POA office for further information. AT&T is also available in several sub-associations. Please note that if you choose AT&T, you will still pay for Comcast Bulk internet through the Master Association.
Waste Service Provider:
Waste Pro can provide a new recycling container when necessary. Containers may be placed curbside 24 hours before pick-up and removed from curbside 24 hours after pick-up. Waste Pro collection is as follows:
· Tuesday: Household garbage, recyclables, and yard waste
· Friday: Household garbage only
· *Large items, furniture, and yard waste: Call Waste Pro on 772-595-9390 to schedule a pick-up.
Water Company:
The Reserve CDD is the local water company. Call 772-468-4604 to set up your account or if you have questions about the water system and/or billing.
Forms:
For your convenience forms are available on the POA website/Resource Folder, POA office or at the Island Club.
· Master Architectural Review Committee (ARC) Application
· POA Electronic voting and/or consent to receive electronic notice.
· Intent to Lease
· Intent to Sell
· PGA Village POA Rental Application
· PGA Village POA Sale Application
· T-Sticker Form
· Vacant Home Check Log
· Frequently Ask a Question*
· Change My Information*
· Maintenance Request* *Electronic forms are available on the PGA Village POA TownSq.
PGA POA Board Meetings:
All board meetings are posted at each gatehouse 48 hours before the meeting and are published in Life Around the Village and the weekly report. All POA board meeting dates, times, and minutes are on the PGA Village POA website.
Budget, Annual Meetings and Board Election:
Budget meetings are held in the fourth quarter. The annual owners' meeting and election are usually held in February, but according to the bylaws, the election must be held between 11 and 13 months before the prior annual meeting. Please log in to update your mailing address and email when you have
changed and/or confirm your profile is accurate. This helps us communicate and send you important and time-sensitive community information. Twenty-five percent (25%) of the lot owners in PGA Village Property Owner Association Inc. must establish a quorum for the annual meeting. Your participation in the governance of our community is essential.
POA Board Election and Voting:
Homeowners may opt to vote for board members electronically, paper ballot, or in person at the annual members meeting. If you elect to vote electronically, the member's meeting and board election notice will be emailed to the address on file with the property management company. If you have yet to elect to vote electronically, ballots, proxy, and instructions will be mailed to the address on file with Castle. These are the procedures in place and are subject to change. Contact the Association Management office for more information about GetQuorum.